The Lord of the Rings Jewelry: Lord of the Rings Jewelry Shipping and Returns Policy

Shipping & Returns

From our home in New Zealand to yours. Here is everything you need to know about getting your piece of Middle-earth safely to your doorstep.

1. Dispatch Times

We know you are excited to receive your order! Here is how long it takes us to prepare your package:

Standard Items (e.g., Silver Evenstars): Dispatched within 48 hours.
Custom Items (e.g., Rings, Gold Items): These are made to order and usually dispatched within 7 - 14 working days.

2. Shipping Options

Option A: DHL Express (Recommended)

Timeframe: 5–7 Working Days.
Features: Fully Tracked & Insured.

We strongly recommend DHL. It is fast, secure, and reliable. You will receive a tracking number immediately upon dispatch.
Note: DHL requires a physical address (No PO Boxes) and a phone number.

Option B: International Air

Timeframe: 10–30 Working Days (approx).
Features: NO Tracking. NO Insurance.

This is a budget untracked service via NZ Post. Once the item leaves us, we have no way of knowing where it is. If it goes missing, we cannot replace it unless you select the "Buyer Protection Insurance" add-on at checkout.

Important: Due to shipping limitations, orders over $550 NZD must be insured.

3. Customs, Duties & Taxes

Heads Up: Import duties and taxes are not included in the price.

Because we ship from New Zealand, your country’s customs office may charge you import fees (VAT, Duty, Tariff) before releasing your package.

USA: Currently liable for government-imposed tariffs
UK, EU, Canada: VAT and Customs duties are likely payable by the receiver.
Who pays? These charges are the responsibility of the customer. We cannot control or predict them. If a package is returned to us because duties were refused, we will deduct the return shipping costs, our border and clearance taxes, as well as our administration costs from your refund.

4. Returns & Exchanges

We want you to be delighted with your purchase. If you need to return something, here is how it works:

Change of Mind (30 Days)

If you have simply changed your mind, you may return the item within 30 days of dispatch.

Refunds: We will refund the item cost, minus our original shipping/handling costs and any non-refundable payment processor fees (Stripe).
Return Shipping: You are responsible for the cost of shipping the item back to New Zealand.
Condition: Items must be unused, in original packaging, and include all invoices/accessories.
Custom-made items: We do not accept returns for items that are custom-made for you, and this includes all Gold jewelry.

What Cannot Be Returned?

We cannot accept returns for:

Items that have been engraved or modified.
Custom-made items: This specifically includes Gold Rings and Gold Evenstars, which are made just for you.
Items damaged due to wear and tear.

Ring Sizing

Please choose your ring size carefully. Because our rings are custom-made, we cannot exchange them if you order the wrong size. They can be resized, but it is usually faster and cheaper to have this done by your local jeweller rather than shipping it back to NZ.

5. Damaged or Faulty Items

If your order arrives damaged, please contact us immediately.

Within 24 Hours: Email [email protected] with photos of the damage.
The Process: We will arrange to replace the product, repair it under warranty, or provide a refund.

6. Cancellations

Changed your mind immediately after clicking buy? Email us right away! Most orders dispatch quickly.

If we catch it before it ships, we will issue a refund (less any non-refundable Stripe fees).
If it has already shipped, you will need to wait for it to arrive and process it as a Return.

Need help?
Contact our support team at [email protected]