Frequently asked Questions

General Questions

We offer a ring sizing chart on our website to help you determine your correct size. You can also visit a local jeweller to have your finger sized
Yes you do, as this provides us with a record to assist you with any warranty claims...not that we expect any
We accept Visa, Mastercard and Amex via our processor STRIPE. We also accept Paypal and bank transfers within NZ
There is free shipping via NZ Post up to $1200. After that, we ship free via DHL. Items between $550 and $1200 require insurance due to restrictions by NZ Post
Times for delivery depend on the shipping option chosen
Free Delivery is from 7-21 days depending on your location
DHL usually takes about a week no matter the location. They are quick
You can refer to our returns policy here. Click here
Yes, we offer free shipping on all orders worldwide. We do need to have a surcharge on items over NZD$500 as this is required due to restrictions on our postal service.
No, we cannot customise LOTR Jewelry as it is a licensed product and has to be manufactured in accordance with the licence agreement.
Yes, all of our jewelry is made with real materials such as gold, silver, and gemstones.
Yes, we offer a 5-year warranty on all of our jewelry. If you experience any issues with your purchase, please get in touch with our customer service team for assistance.
The Nenya Ring stone is set in a cage setting as required by the Licence, and this is not a fault but a feature of the ring. The free movement represents the flow of water as the ring is also known as the water ring
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