Delivery (Guidlines only)

• Shipping is free worldwide by NZ Post Fast Post. Usually this takes 7-14 working days depending on location and there is no tracking or insurance.
• International Express Courier delivery is available as an option. Delivery is usually 5-7 working days (see note below) and is tracked and insured. This is the only option for shipping to India due to the risk of standard mail going missing.

NOTE: The Delivery times for shipping are the average expected delivery times. These times DO NOT incude any delays that may be caused by your countries customs clearance procedures, especially in holiday seasons such as Christmas.

From our experience delays in arrivals are caused by slow customs clearance or slow notification to you by your customs that the item has arrived and requires clearing. Once the item has left New Zealand we have no control on delivery and are not responsible for slow deliveries caused by natural disasters, unnatural disasters, terrorist actions, delays at your border control or anything else that is beyond our control. Please allow plenty of time for delivery if you need the order by a special date such as Christmas or Valentines. We do dispatch Evenstars within 48 hours and custom made rings within 7 days.

Customs Requirements

• We are required to attach customs documentation to all international packages including a description of the goods and stating their cost. Customs or import duties may be levied once the package reaches your country. These additional charges for customs clearance are your responsibility. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country and our experience is that although most orders have no problems the occasional one does require customs entry fees being paid. You may want to contact your local customs office for further information.